Priority Pass
Priority Pass Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Priority Pass has 1.9 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not purchase an annual plan from Priority pass", "To improve your system", "Issue a membership card please".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Priority Pass has 1.9 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not purchase an annual plan from Priority pass", "To improve your system", "Issue a membership card please".
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
The first call was disconnected by itself. Then I tried several times, no one picked up phones
Not good!
After the first call was disconnected by itself, then no one picked up phones. I was very disappointed it !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kudus, Central Java
No help and it seems that in the middle of my conversation, we get disconnected for no reason. I accidentally gave out my full card number.
I called because I could not login and I did not have my card number. I didnt realize that Im going to a third-party.
I just want to reach priority pass.
I ended up finding my number and giving my phone number out when I realize that your statement at the beginning on the phone says not to give it out. I called back and I still dont get help and I get a quiet tone with no one speakingne
Preferred solution: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Complimentary visits
Company fixed the issue and I have been provided with apology. Yet another phone call! They will reissue another voucher though not easy!
I was then cut off and also on my second call. The person who I spoke to on my third attempt said I was not allowed to use the complimentary visits after 12/03/25. I find this very upsetting as its not my fault Ive been ill and had major surgery!
I explained I would be able to use them later in March but you obviously have no sympathy! Judith Wilkinson Please reply asap.
Refused entry at Vancouver airport reason priority given to Business class n First class
Hi - I am a resident of Dubai and traveling to Dubai from Vancouver Airport. Due to long flight I have come in early to the airport so that I can use the Priority pass for my family (2 adults n 2 kids).
I was as Skyteam Lounge and was refused entry as the priority was given to First n Business class passengers. I called your customer service to inform them about the same and was told that the airlines would have booked the lounge for their first and business class passengers. I was surprised to get this response especially when Priority pass is charging for an annual fee and we as members are denied access to a lounge.
I would have accepted this if it was a short flight but this was prior to a 16hr flight from Vancouver to Dubai. I have been a priority pass member for as long as I can remember but this is not acceptable.
User's recommendation: Do not purchase an annual plan from Priority pass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerActive the card
The agent helped to get to the point to reset the password, the system did not proceed
He gave up ,he said try in 24 hr
User's recommendation: To improve your system
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan not get access to my Account and can not get into Lounges
I was not able to get into the lounge in Atlanta on 1/29/2025. I gave my account number, since I never received a new card from you and I could not get into the lounge.
My number is 112264****. I used to have another number, 101171****. I paid with American Express Delta Sky Miles Gold Card in April 2024. I'm not sure, but I would like to use the card while I travel in Europe now.
Please advise what went wrong. Thank you, Heidrun Tommasi.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPriority pass
Call could not be answered by anybody.
My no: +91 9840* ***44.
Can you arrange a call?
Kindly check how many free visits are there in our Priority Pass Cards for this year.
485498****15236*** - * cards from HDFC Regalia Team.
402359****1869****.
402359****1839****.
The above two are from HDFC Tata Nue Team.
Also, confirm if any prebooking is required at Abu Dhabi Airport, Washington DC, Dallas Airport, San Francisco, and Indianapolis Airports.
Regards,
Srimathi J
Janarthanam G
984065****
gjana2000@***.com
Doha, Ad Dawhah
Problems with access
No help at all - it felt like the person in the other end did not want to solve my problem. So this was not at good experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed digital card
I lost my card im out of the country can you send me an digital card my email? So I can use it when I'm back to us on dec 16 ease
Makati, National Capital Region
Scam business
I cancelled online, yet they still renewed me and charged my credit card TEN DAYS AFTER I CANCELLED
It's impossible to reach them outside USA, UK or Hong Kong unless you are willing to pay long distance call charges and wait online for two hours.
They are truly a scam.. do not use this company. They are totally fraudulent.
New York, New York
Unable to login
Unable to login the account. Forgot the username and password.
Tried to reactivate the account.
Nothing is working. Frustrating
Sitting in an airport and helpless.
User's recommendation: Issue a membership card please
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It clearly states on the terms for Priority Pass that lounge access is subject to availability. Membership starts at $99 USD to $469 USD.
You pay that once a year. Those first class/business passengers the lounge was rented for paid at least $2000 more for their ticket versus yours.
For just one flight. So don’t begrudge them.
Interesting comment “subject to availability” and allowing other passengers who according to your limited thought process have paid 2000$ more than my ticket - you should google ticket costs of Vancouver to dubai - haha - without knowing the facts you should watch your works. FYI you sound like an extremely well off person with limited knowledge of what’s going on around you or just have extra time to give useless arguments .